Refund, Refund & Exchange Policy

Last Updated: July 2026

At Form Capital, every ceramic piece is thoughtfully handcrafted by skilled artisans. Due to the unique nature of handmade ceramics, each item may feature slight variations in color, glaze, texture, dimensions, and finish. These natural characteristics are part of the beauty of handmade craftsmanship and are not considered defects.

Our goal is to provide a fair and transparent policy while ensuring every customer receives quality products.

1. Returns

If you are not satisfied with your purchase, please contact us at form@capitalstudio.ph before returning any item.

Returns are reviewed on a case-by-case basis and must be approved by Form Capital before being sent back.

Items must be:

  • unused and in their original condition;

  • returned with their original packaging whenever reasonably possible; and

  • accompanied by proof of purchase or your order number.

Unauthorized returns may not be accepted.

 

2. Exchanges

We understand that circumstances may vary, and exchange requests may be accommodated depending on the situation.

Exchange requests are subject to:

  • product availability;
  • inspection of the returned item;

  • approval by Form Capital.

Customers are encouraged to contact our customer support team before returning any item.

If an exchange is approved for reasons other than our error, additional shipping charges may apply.

 

3. Refunds

Refunds may be approved in circumstances including:

  • you received the wrong product;

  • your item arrived damaged during transit;

  • the product has a verified manufacturing defect;

  • Form Capital approved cancellation before production or dispatch.

Once your refund request has been reviewed and approved, refunds will be processed through the original payment method whenever possible.

Depending on your bank or payment provider, processing times may vary.

 

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please notify us within 48 hours of delivery by emailing form@capitalstudio.ph.

To help us investigate your request, please include:

  • your order number;

  • clear photographs of the product;

  • photographs of the product packaging;

  • photographs of the shipping label;

  • a brief explanation of the issue.

After reviewing your request, Form Capital may offer, at our discretion:

  • a replacement;

  • an exchange;

  • a partial refund; or

  • a full refund.

 

5. Items That Cannot Be Returned or Refunded

Unless otherwise required under applicable law, we generally do not accept returns or refunds for:

  • products marked as Final Sale;

  • clearance or promotional items identified as Final Sale;

  • customized or personalized products;

  • bulk or corporate orders once production has commenced;

  • products showing signs of misuse, accidental damage, improper handling, or normal wear and tear;

  • products damaged after successful delivery.

Nothing in this policy limits your rights under applicable Philippine consumer protection laws.

 

6. Handmade Variations

Each Form Capital product is individually handcrafted.

As a result, slight differences in:

  • glaze;

  • color;

  • texture;

  • shape;

  • size;

  • finish; and

  • handcrafted details

are expected and celebrated as part of the handmade process.

These characteristics are not considered defects and are therefore not grounds for a return, refund, or exchange.

 

7. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Cancellation requests may only be accommodated before production, packing, or shipment has begun.

For custom, personalized, or bulk orders, cancellations are generally not possible once production has started.

 

8. Shipping Costs

If a return or exchange is approved because Form Capital shipped the wrong product or the item arrived damaged due to shipping, we will work with you to arrange an appropriate resolution.

For exchanges requested for other reasons, customers may be responsible for the applicable shipping costs.

 

 

9. How to Request Assistance

If you need assistance with your order, please contact us before sending any product back.

Email: form@capitalstudio.ph
Phone: +63 917 841 4487

We aim to respond to customer inquiries as promptly as possible and will work with you to reach a fair resolution.

We appreciate your trust in Form Capital. Every ceramic piece is carefully handcrafted with attention to detail, and we are committed to providing a positive shopping experience while maintaining fair policies for both our customers and our business.