FREE SHIPPING ON ORDERS ₱3,000+
Orders & Tracking
How will I know if my order has been shipped?
Once your order has been dispatched, we'll send you a shipping confirmation along with your J&T Express tracking number via email or SMS so you can monitor your delivery.
Can I change or cancel my order?
If your order has not yet been shipped, please contact us immediately. We'll do our best to accommodate your request, but once an order has been dispatched, changes or cancellations can no longer be made.
Do you accept custom or bulk orders?
Yes. We accept custom commissions and bulk orders for restaurants, cafés, hotels, corporate gifting, and special events.
Please contact us before placing your order so we can discuss your requirements, lead times, and pricing.
Shipping & Delivery
Which courier do you use?
We ship all orders via J&T Express.
How long does shipping take?
Estimated delivery times are:
- Mindanao: 2–3 business days
- Metro Manila, Luzon & Visayas: 4–7 business days
Delivery times may vary during holidays, peak seasons, or due to unforeseen courier delays.
I need my order urgently. Can you expedite shipping?
If you need your order sooner, please contact us before placing your order. We'll check the fastest available shipping options and advise you accordingly.
Returns, Refunds & Exchanges
Do you accept returns?
We do not accept returns for change of mind, incorrect size selection, or personal preference.
Do you accept exchanges?
No. We currently do not offer exchanges.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 48 hours of receiving your package.
Kindly send us:
- Your order number
- Photos of the damaged item
- Photos of the packaging
We'll review your claim and arrange a replacement if the damage occurred during transit or is due to a manufacturing defect.
When do you issue refunds?
Refunds are only provided if:
- You received the wrong item, or
- Your item arrived broken and a replacement is unavailable.
Approved refunds will be processed back to your original payment method.
What if I receive the wrong product?
Sorry for the inconvenience! Please contact us within 48 hours of receiving your order and include photos of the item you received. We'll arrange to send the correct product as soon as possible.
PRODUCT & CARE
Are your pieces handmade?
Yes. Every FORM CAPITAL piece is handcrafted by skilled artisans. Because each item is made by hand, slight variations in color, glaze, texture, and shape are natural and make every piece unique.
Are your ceramics food-safe?
Yes. Our ceramics are food-safe and intended for everyday use unless otherwise stated on the product page.
How do I care for my ceramics?
Handwashing is recommended to preserve the finish and longevity of each piece.
Can your pottery be used in the microwave or dishwasher?
Most of our pieces are microwave and dishwasher safe. However, we recommend gentle hand washing whenever possible to preserve the glaze and extend the life of your ceramics.
How should I care for my ceramics?
To keep your pottery looking its best:
- Avoid sudden temperature changes.
- Handle with care, as handmade ceramics can chip or break if dropped.
- Wash gently using a soft sponge.
- Store carefully to avoid scratching or chipping.
Still Have Questions?
If you can't find the answer you're looking for, we'd be happy to help.
Email: hello@formcapital.com
Instagram: @formcapital
We'll get back to you as soon as possible.