Last Updated: July 2026

At Form Capital, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website, create an account, place an order, or communicate with us.

Form Capital ("we," "our," or "us") is the trading brand of Tinker Ceramic Trading, a business registered in the Philippines under DTI Business Name Registration No. 5884866.

By using our website, you agree to the collection and use of your information as described in this Privacy Policy.

 

1. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal Information

• Full name

• Email address

• Mobile or telephone number

• Billing address

• Shipping address

Order Information

• Products purchased

• Order history

• Payment status

• Delivery details

• Customer notes

Payment Information

Payments made through our website are securely processed by trusted third-party payment providers, including PayMongo and Shopify Payments (where available).

For your security, Form Capital does not store your complete credit card, debit card, or online banking information.

Payment providers process your payment information using their own secure systems and privacy policies.

Device & Website Information

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Time spent on pages

• Referring website

• General location based on IP address

This information helps us improve our website and customer experience.

 

2. How We Use Your Information

We use your information to:

• process and fulfill your orders;

• provide customer support;

• arrange deliveries;

• verify payments;

• communicate order updates;

• respond to inquiries;

• improve our products and website;

• detect fraudulent activity;

• comply with legal obligations;

• maintain accurate business records.

If you choose to subscribe to our newsletter or marketing communications, we may occasionally send updates regarding:

• new collections;

• promotions;

• exclusive releases;

• company announcements.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

 

3. Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• remember your shopping cart;

• remember your preferences;

• analyze website traffic;

• improve website performance;

• provide a more personalized shopping experience.

We may use trusted analytics and marketing tools provided by Shopify or other third-party service providers.

You may disable cookies through your browser settings, although doing so may affect certain website functionality.

 

4. Sharing Your Information

We value your privacy.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only with trusted service providers when necessary to operate our business, including:

• Shopify

• PayMongo

• courier partners such as J&T Express and other accredited delivery providers

• payment processors

• website hosting providers

• email service providers

• fraud prevention services

• professional advisers where required by law

These providers receive only the information necessary to perform their services and are expected to handle your information securely.

 

5. International Data Processing

Some of our technology providers, including Shopify and certain payment processors, may process or store information on servers located outside the Philippines.

By using our website, you understand and consent that your information may be transferred internationally where necessary to provide our services.

We work only with reputable service providers that maintain appropriate security standards for handling customer information.

 

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against:

• unauthorized access;

• accidental loss;

• misuse;

• alteration;

• unauthorized disclosure.

While we strive to safeguard your information, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Accordingly, we cannot guarantee absolute security.

 

7. Data Retention

We retain your information only for as long as reasonably necessary to:

• fulfill your orders;

• provide customer support;

• comply with legal, tax, accounting, and regulatory requirements;

• resolve disputes;

• protect our legal rights.

When your information is no longer required, we will securely delete or anonymize it in accordance with applicable laws.